Help & FAQs

Welcome to our Help & FAQs section! Here, you’ll find answers to common questions about our products, services, and policies. We aim to provide you with all the information you need to enhance your experience with us. If you can’t find what you’re looking for, feel free to reach out to our support team for further assistance.

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  • Help & FAQs – CROWN TROCA PVT. LTD.

Price Related Questions

Our products vary in price depending on the type and quantity ordered. Generally, our pricing reflects the premium quality of our organic agricultural products. For specific pricing details, please contact us directly or visit our product catalog on the website.

At Crown Troca, we aim to provide high-quality organic products at competitive prices. We believe in the value of sustainability and quality, and our pricing reflects our commitment to these principles. For bulk orders, we offer special pricing and discounts.

We primarily operate on a Letter of Credit (LC) basis for transactions. This secure payment method ensures that both parties are protected during the transaction process.

No, we do not accept direct payments. All transactions must be conducted through a Letter of Credit (LC), which is established between the buyer and our bank. This process guarantees a secure and reliable payment method.

A Letter of Credit (LC) is a financial document issued by a bank that guarantees payment to the seller upon the fulfillment of agreed-upon conditions. When you place an order, we will provide the necessary details to initiate the LC process through your bank.

While our prices are competitive, there may be additional bank fees associated with the establishment and handling of the Letter of Credit. We recommend consulting with your bank for more information on any potential fees.

The payment process through a Letter of Credit can take several days to weeks, depending on the specific terms and conditions set by both banks. It is essential to ensure that all required documents are submitted promptly to avoid delays.

If you have any questions regarding pricing or our payment process, please reach out to our customer service team at info@crowntroca.com or call us at +91 7807 1710 93 (WhatsApp) or +91 7058 161817. We are happy to assist you.

General Questions

Crown Troca is a private limited company based in Goa, India, specializing in the export of organic agricultural products, including Basmati rice, spices, and virgin coconut oil. We are committed to sustainable farming practices and quality food processing.

Yes, all our products are certified organic. We adhere to strict standards to ensure that our products are grown without harmful chemicals or pesticides, promoting health and sustainability.

You can place an order by contacting us through our website, or by emailing our sales team at business@crowntroca.com. Our team will guide you through the ordering process.

Yes, we offer international shipping for our products. We ensure that all shipments comply with international regulations for safe and timely delivery.

We strive for customer satisfaction. Our shipping policies include detailed timelines and tracking information. For returns, please contact our support team within 14 days of receiving your order for assistance.

Absolutely! We offer exclusive brand franchises and dealership opportunities globally (excluding certain regions). For more details, please reach out to us at business@crowntroca.com.

We maintain rigorous quality control measures at every stage of production—from sourcing organic ingredients to processing and packaging. Each batch undergoes testing to ensure purity and safety.

Crown Troca emphasizes organic farming, biodiversity preservation, and reduced environmental impact. We support local farmers and focus on practices that are beneficial to both people and the planet.

Detailed information about our products, including specifications and benefits, can be found on our website. You can also contact our customer service for any specific inquiries.

You can reach our customer service team via email at info@crowntroca.com or by calling +91 7807 1710 93 (WhatsApp) or +91 7058 161817 for any inquiries or assistance.

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